Privacy Policy

The Titanox® store is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

1. Data controller

The controller responsible for processing the personal data collected on the site is the company operating the Titanox® store. For any question relating to the management of your data, you can contact us at: contact@titanox.com

2. Data collection

We only collect information that is strictly necessary for processing your orders and managing customer relations:

  • Identity: surname, first name;
  • Contact details: postal address, e-mail address, telephone number;
  • Delivery information: delivery address, any specific instructions;
  • Payment data: processed exclusively by our secure payment providers (Shopify Payments, Stripe, PayPal). No banking data is stored on our servers.

3. Use of data

Your data is used for the following purposes:

  • Processing and fulfilling your orders;
  • Sending you delivery-related information and order tracking updates;
  • Providing customer support and improving the user experience;
  • Complying with our legal and tax obligations;
  • Sending you, with your consent, commercial communications and promotional offers.

4. Legal basis for processing

The processing of your data is based on:

  • The performance of the sales contract (order processing and delivery);
  • Compliance with our legal obligations (invoicing, accounting);
  • Your consent for marketing communications and non-essential cookies.

5. Data sharing

Your data may be shared with our technical, logistics and payment providers only to the extent necessary to fulfil your order:

  • Shopify: hosting and management of the online store;
  • Payment providers: Shopify Payments, Stripe, PayPal;
  • Carriers and logistics providers: for the preparation and delivery of orders;
  • Marketing and analytics tools: to measure site performance (with your consent).

Your data is never sold or transferred to third parties for commercial purposes.

6. Transfer outside the European Union

Some of our providers, in particular Shopify, are located outside the European Union. In such cases, we ensure that these transfers are governed by appropriate safeguards compliant with the GDPR (European Commission standard contractual clauses, certifications, etc.).

7. Data retention

Your data is retained for the period strictly necessary for the purposes for which it was collected:

  • Order data: 10 years (accounting and tax obligation);
  • Customer account data: until the account is deleted or after 3 years of inactivity;
  • Marketing data: 3 years from the last contact or until consent is withdrawn.

8. Cookies

Our site uses cookies to ensure it functions properly, measure its audience and personalise your experience. You can accept, refuse or configure cookies at any time via the cookie management banner on the site.

9. User rights

In accordance with the GDPR, you have the following rights over your personal data:

  • Right of access to your data;
  • Right to rectification in the event of inaccuracy;
  • Right to erasure (“right to be forgotten”);
  • Right to restriction of processing;
  • Right to object to processing;
  • Right to portability of your data;
  • Right to withdraw your consent at any time;
  • Right to define instructions relating to the retention and communication of your data after your death.

To exercise your rights, contact us at: contact@titanox.com

If, after contacting us, you believe that your rights are not being respected, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) via the website www.cnil.fr.

10. Security

We implement appropriate technical and organisational measures to protect your data against any unauthorised access, alteration, disclosure or destruction (SSL encryption, secure hosting, restricted access to data, etc.).